For years VSP has maintained member satisfaction ratings above 95%. That means that nearly all of our 58 million members love what we do for them. As a not-for-profit vision care company, we put our members first and are dedicated to helping them maintain excellent eye health.
Getting you high-quality vision care is so important to us that if you're not fully satisfied, we want to hear from you so we can make it right.
A recent study* among the leading vision insurance providers showed that VSP leads the industry in every area of member satisfaction, from satisfaction with the company, to satisfaction with exam, to satisfaction with eyewear coverage. That's because we're determined to deliver satisfaction. If you're ever dissatisfied with your VSP insurance, we invite you to speak with one of our friendly customer service representatives and they'll make it right with you.
* Ipsos National Vision Plan Member Research, 2012
The Best Access
You want a doctor that’s conveniently located to you. With more than 28,000 doctors VSP boasts the most extensive doctor network of any vision company. These eye care professionals partner with VSP to deliver the best patient experience and to ensure personalized care. Find a Doctor
Doctors can choose to accept a variety of insurance providers. An independent study* revealed that 81% of eye doctors say that VSP delivers the best value and service to their patients. In fact, doctors rated VSP #1 for: - widest range of options, - patient satisfaction, - overall customer service, - prompt resolution of claim issues
Once you're a member of VSP, you'll be thrilled by the large selection of eyewear available to you. From classic styles to trendy frames, you'll find hundreds of options to choose from. Our frames include dozens of top brand names, so you can find one that fits your personality.
We make it easy for you to obtain and use VSP insurance. Our easy online process will have you enrolled within minutes. And using your benefits is as simple as showing up at your doctor’s office. Enroll
A Not-for-profit that Cares
VSP got its start with a group of optometrists who shared a dream to provide high-quality, cost-effective eye care benefits. Together, they formed the first prepaid, not-for-profit vision benefit. To this day VSP continues to care about our members—it’s ingrained in our nature.
Caring about the Community — Through programs such as VSP Mobile Eyes® and Sight for Students®, VSP has invested more than $145 million in free eye care and eyewear for more than 770,000 individuals in need throughout the United States.
Caring about Employees — VSP has been part of Fortune Magazine's prestigious "100 Best Companies to Work For" list on multiple occasions.
Caring about our Members — From our employees, to our company culture, to our doctor network, to our plans, everything about VSP is designed to meet the needs of our members. We're confident that you'll have a better experience with VSP than with any other vision insurance provider.
For questions not covered on the web site, please call 800.785.0699.