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Protected Member Confidentiality Program

VSP is committed to keeping all member information confidential. VSP understands that in instances where a member is or has been, a victim of domestic violence or other abuse, certain personal information may require special handling. This information may include the victim’s address, or their service provider’s name and location.

Victims of violence and endangered individuals can establish an alternative address to enable confidential communications to protect their health and safety.

VSP will accommodate all reasonable requests for restrictions and confidential communications in cases of domestic abuse and other endangerment. VSP will make every effort to send claims-related information to the submitted alternative address.

Except with the express consent of the requester, VSP shall not disclose to the policyholder or another insured covered under the policy: (1) the address, phone number, or any other personally identifying information of the covered individual or any child residing with the covered individual; (2) the nature of the health care services provided to the covered individual; (3) the name, address, and phone number of the provider of the covered health care services; or (4) any other information from which there is a reasonable basis to believe the above information could be obtained.

You may request privacy and confidentiality by following these steps:

  1. Download the Confidential Communication Request form.
  2. Print and complete the form.
  3. Return to VSP.

    Mail:
    VSP
    Attn: Regulatory Compliance
    3333 Quality Drive, MS-163
    Rancho Cordova, CA, 95670

    Fax: 916.851.4851

    Email: HIPAA@vsp.com

For assistance completing and submitting the form, call VSP Member Services at 800.877.7195.

For more information on domestic violence services, visit The National Domestic Violence Hotline online or call 800.799.7233 or TTY 800.787.3224.

State Specific National Domestic Violence Hotline and Information