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Terms of Service

1. PRIVACY

Please review our Privacy Policy to understand VSP's practices regarding Protected Health Information.

2. COPYRIGHT AND TRADEMARKS

The name Vision Service Plan and the registered logo(s), service mark(s), and trademark(s) owned by Vision Service Plan or any of its subsidiaries or affiliates, and the contents of this site may not be used in any advertising or publicity, or other use without the prior explicit written permission of Vision Service Plan (VSP).

3. DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY

VSP makes no representations about the suitability of this information for any purpose. It is provided "AS IS" without express or implied warranty, including, but not limited to, the implied warranties of merchantability, or fitness for a particular purpose. In no event shall VSP be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in action in contract, negligence or other tort action, arising out of or in connection with the use or performance of this information.

4. CONTENT

VSP has taken reasonable steps to ensure that the information on this site is accurate and timely. VSP, however, assumes no responsibility for any errors or omissions on this site or for the accuracy, truthfulness, or content of other documents that are referenced or linked to this site. Nor does VSP make any commitment to update the information contained herein. This publication and other documents are subject to change without notice. Health information content appearing on vsp.com, is not intended as, and shall not be received or construed as patient-specific advice or a substitute for patient-specific advice.

5. LINKS

Links to documents outside of this publication are provided as a convenience and do not necessarily reflect the views or opinions of the staff or management of VSP. Links to such documents do not in any way suggest VSP's endorsement of any product or service specified therein. Links to documents outside of this publication may be found to contain offensive material or may further link to pages that may contain offensive material. Nonfunctioning links may be reported to Webmaster@vsp.com.

6. VSP'S EYECARE INFORMATION

VSP's Eyecare Information provides basic eyecare information to encourage overall eye health and wellness education. Members are encouraged to review benefit information on vsp.com.

7. VSP'S RELATIONSHIP WITH THIRD-PARTIES OR CONTRACTORS

The vsp.com site contains links to Third-Party (or Contractor) Web sites. VSP does not control or maintain Third-Party or Contractor sites. VSP does not endorse and is not responsible for the privacy practices of Third-Party or Contractor sites. Visitors should review the privacy policy of these sites to understand how they collect and use the information on their sites.

8. CONFIDENTIALITY AND SECURITY ON VSP.COM

VSP respects the privacy of its Web site users. Information of visitors simply visiting the VSP Website is not collected.

VSP members who enter personal information should know all communication between their computer and VSP's Web servers is encrypted using secured socket layer (SSL) technology. VSP's security software is the industry standard and among the best software available today for secure transactions.

Some features, such as VSP's Doctor Directory and the member's benefit information, relate directly to a member's personal information.

9. USE OF E-MAIL SUBSCRIPTION INFORMATION

E-mail subscription information that VSP collects may be used to personalize and target content of the e-mails you receive from VSP, enabling us to improve our service to you. As a subscriber, you may receive information from VSP, including VSP promotions, plan, benefit or educational information and/or surveys. We will not sell or use the information outside of VSP’s family of companies. We may provide general reports on e-mail subscription usage but we will not share e-mail addresses or any personal information that allows for identification of individuals.

10. THE USE OF COOKIES

VSP collects anonymous, non-personal information about users of vsp.com through temporary cookies. Cookies are small, alphanumeric identifiers that are transferred to a computer's hard drive through the user's Web browser, which enables VSP's systems to recognize the browser and provide personalized features such as a member's benefit information and doctors who participate in a member's plan.

Users can choose to have their User ID retained by checking the box next to "Remember my User ID" in the Sign on field. By doing so, a persistent cookie will be saved on the computer's hard drive allowing the User ID to automatically populate the Sign on field each time they return to the page. This cookie is exclusive to vsp.com and cannot be obtained or read by other Web sites. The cookie will not harm the computer; however, for security reasons, use of this feature is not recommended if a user accesses a shared computer.

If the user does not check "Remember my User ID," VSP will assign a temporary cookie to the computer. Once a user leaves vsp.com, the cookie will expire. A temporary cookie does not collect personal identifying information about a user and will not link to any protected health information.

Most browsers can be set to reject all cookies. The Help portion of the toolbar on most browsers will tell a user how to prevent the browser from accepting new cookies, provide notification if new cookies are received, or disable cookies altogether. However, if cookies are rejected, the user will not be able to take advantage of the following member-specific capabilities of vsp.com: (a) finding a participating doctor specific to their plan; (b) viewing personal eligibility and coverage details; (c) viewing information on services and eyewear received; (d) viewing a dependent's benefit details; and, (e) viewing plan-specific information for filing a claim for services received from a non-VSP provider. If cookies are not rejected, the user will be able to utilize these capabilities.

11. SIGNING ON TO VSP.COM

Furthermore, users may choose to sign on to vsp.com by registering with a User ID and password of their choice. If the user opts to sign on to vsp.com, the user will be able to take advantage of the following member-specific capabilities: (a) finding a doctor who participates in their specific plan; (b) viewing their personal eligibility and coverage details; (c) viewing information regarding what services and eyewear they received as a result of their last doctor visit; (d) viewing benefit details regarding the user's dependents; and, (e) viewing information regarding the user's ability to file a claim for services received from a non-VSP provider under the user's specific plan. If the user opts not to sign on to vsp.com, the user will not be able to able to utilize any of the member-specific capabilities mentioned in this paragraph.

12. UPDATING YOUR PROFILE

Those who register on vsp.com must provide personal contact information. This information may be updated by clicking "Your Profile". All changes will be reflected immediately. Your user ID will remain the same, regardless of updates to your name, phone number and e-mail address.

13. PROTECT YOUR PASSWORD

Those who register on vsp.com are responsible for safeguarding their own password, including, but not limited to, the responsibility to not improperly disclose or allow the disclosure of their password to unauthorized persons. If you suspect that your password has been compromised, please notify VSP immediately.

14. INACTIVE USER POLICY

As part of VSP's commitment to safeguard confidential and protected health information (PHI), inactive user accounts for most clients may be deleted after 120 days of inactivity on the Client & Benefit Manager Resource Center. If your account is deleted due to inactivity, please re-register to obtain access to the VSP Resource Center.

15. RESPONSE TIME

VSP's responds to e-mails, electronic messages, and other communications transmitted via vsp.com as soon as reasonably practical. VSP's response time shall not exceed any maximum time period that may be specified by law.

16. ACCESS AND INTERFERENCE

You agree that you will not use any robot, spider or other automatic device, process or means to access the Site. Nor shall you use any manual process to monitor or copy our Web pages or the content contained thereon or for any other unauthorized purpose without our prior express written permission. You agree that you will not use any device, software or routine that interferes with the proper working of the Site nor shall you attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from the Site without the prior express permission of VSP.

17. UNAUTHORIZED USE OF THE SITE

Any Illegal or unauthorized use of the Site shall constitute a violation of these Terms of Use. You do not have permission to access the Site in any way that violates these Terms of Use. Illegal or unauthorized use of the Site includes, but is not limited to, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated process on the Site. It shall also be a violation of these Terms of Use: (a) for any individual (or group of individuals acting in concert) to request, more than 100 pages of content from Site in any twenty-four hour period (hereafter referred to as "Abusive Use").

18. SUSPECTED VIOLATION OF THESE TERMS OF USE OR LAW; INJUNCTIVE, EQUITABLE RELIEF, AND LIQUIDATED DAMAGES

Violation(s) of these Terms of Use, including Unauthorized Entry or Unauthorized Use of the Site, may be investigated and appropriate legal action may be taken, including, without limitation, civil, criminal and/or injunctive redress. You understand and agree that in VSP's sole discretion, and without prior notice, VSP may terminate your access to the Site, remove any unauthorized User Content or exercise any other legal or equitable remedy available, if VSP believes that your conduct or the conduct of any person with whom VSP believes you act in concert, or the User Content you provide, violates or is inconsistent with these Terms or the law, or violates the rights of VSP or another user of the Site. You agree that monetary damages may not provide a sufficient remedy to VSP for violations of these Terms and you consent to the application of injunctive or other equitable relief for such violations.

You agree that Abusive Use of the Site, as defined above, causes damage and harm to VSP in the form of, among other things, impaired goodwill and increased expenses associated with responding to Abusive Use of the Site. You further agree that monetary damages for Abusive Use of the Site are difficult to ascertain and that proof of monetary damages for Abusive Use would be costly and inconvenient to calculate. Accordingly you agree that injunctive or other equitable relief is warranted for Abusive Use. Therefore, you agree that if you, or others act in concert with you, alone or collectively request more than 100 pages of content from the Site in any twenty-four hour period, you, and those acting in concert with you, may be held jointly and severally liable for reasonable attorney's fees, expert witness fees and costs associated with injunctive or other equitable relief.

19. ADDITIONAL INFORMATION

This Web site is owned by Vision Service Plan (VSP). Additional information regarding VSP may be requested by writing to VSP, Attn: Legal Division, 3333 Quality Drive, Rancho Cordova, CA, 95670.

If any changes are made to these Terms of Service, such changes will be promptly reflected in the terms set forth online.

Revised April 2011

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