Sacramento, CA – November 2, 2006 –VSP (Vision Service Plan) received the distinction of ranking "Highest in Member Satisfaction Among National Vision Plans" today from J.D. Power and Associates, a global marketing firm representing the voice of the customer. This achievement marks VSP’s third consecutive year as the industry leader in member satisfaction. VSP has ranked first every year since the award’s inception in 2004. 

“We are honored to be recognized by J.D. Power for a third consecutive year. At VSP, our number one priority is providing exceptional service to all VSP members, clients and doctors,” said Rob Lynch, VSP president and CEO. “It is our commitment to quality and service excellence that distinguishes VSP as the market leader in member satisfaction.”

With 47 million members across the United States, one out of seven people in the nation rely on VSP for their eyecare benefits.

J.D. Power and Associates measured member satisfaction in the following areas of satisfaction: coverage and communication, customer service, doctor network and clinical service, cost, and eyewear purchase experience.

About VSP
VSP provides comprehensive eyecare benefit plans to 47 million members nationwide. VSP's Sight for Students program has helped more than 360,000 low-income/uninsured children receive free eyecare services since its inception in 1997. Recognized by Fortune Magazine for seven consecutive years as one of best places to work in America, VSP ranks “Highest in Member Satisfaction Among National Vision Plans, Three Years in a Row” by J.D. Power and Associates. For more information, visit us online at vsp.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. J.D. Power and Associates can be accessed through the Internet at www.jdpower.com.

Disclaimer: VSP received the highest numerical score in the 2004 National Vision Plan Member Satisfaction Study and J.D. Power and Associates 2005-2006 National Vision Plan Member Satisfaction StudiesSM. 2006 study based on 2,011 total responses measuring 8 companies and measures opinions of vision plan members. Study results are based on experiences and perceptions of consumers surveyed in August–September 2006. 2004 study conducted for VSP by J.D. Power and Associates. Your experiences may vary. Visit jdpower.com.

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