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VSP Home Member's Home Eyecare Info About VSP
  

VSP's Member Satisfaction Leads the Industry

VSP is the first and only company to be ranked "Highest in Member Satisfaction Among National Vision Plans, Three Years in a Row" by J.D. Power and Associates. This award demonstrates VSP's commitment to providing exceptional member service. It is also a direct reflection of the exceptional care VSP doctors and office staff provide to their patients, and sets them apart from other eyecare providers. See for yourself how VSP's member satisfaction compares to the competition.




Plans

Overall
Experience

Coverage & Communications

Cost

Doctor Network & Clinical Service

Eyewear Purchase Experience

Customer Service

VSP1
(Award Recipient)

Aetna Vision

Cole Vision2

Davis Vision3

EyeMed Vision Care4

Kaiser Permanente

Spectera5

Superior Vision

 

Scoring Legend
Among the best

Better than most

About average

The rest


1Also referred to as Vision Service Plan
2Also referred to as Cole Managed Vision, but does not include Vision One by Cole Vision
3Also referred to as Davis EyeCare Advantage
4Also referred to as EyeMed Vision Care or ECPA Select
5Also referred to as Spectera Vision Services or Spectera-Dickerson

VSP received the highest numerical score in the 2004 National Vision Plan Member Satisfaction Study and J.D. Power and Associates 2005-2006 National Vision Plan Member Satisfaction StudiesSM. 2006 study based on 2,011 total responses measuring 8 companies and measures opinions of vision plan members. Study results are based on experiences and perceptions of consumers surveyed in August-September 2006. 2004 study conducted for VSP by J.D. Power and Associates. Your experiences may vary. Visit jdpower.com.