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Home >> Newsroom >> VSP Press Releases - 2005 >> VSP Ranks Highest in Overall Member Satisfaction for National Vision Plans

News Release

VSP Ranks Highest in Overall Member Satisfaction for National Vision Plans
J.D. Power and Associates Award Earned by VSP Second Year in a Row

Sacramento CA, September 15, 2005 — Vision Service Plan (VSP) has been ranked "Highest in Overall Member Satisfaction Among National Vision Plans" today by J.D. Power and Associates, a global marketing firm representing the voice of the customer. This is only the second year that J.D. Power and Associates has awarded a distinction in the eyecare benefits industry, with VSP holding the sole recognition for the second consecutive year.

VSP has over 41 million fully covered members across the United States; meaning approximately one out of eight people in the nation rely on VSP for their eyecare benefits.

J.D. Power and Associates measured member satisfaction in the areas of: overall satisfaction, coverage and benefits, customer service, doctor network and clinical service, cost, and eyewear purchase experience.

"We are especially pleased to have achieved this distinction now as we celebrate fifty years of delivering the best eyecare benefits possible," said Roger J. Valine, President and CEO of VSP. "VSP's recognition by J.D. Power and Associates embodies the dedication of our staff to remain the highest quality eyecare benefit plan by delivering quality service and earning outstanding satisfaction ratings among our members, clients and doctors. We couldn't have achieved this award without the commitment of every single one of our 2,000 VSP employees and the thousands of doctors who provide care to VSP members."

About VSP
VSP provides eyecare benefit plans that range from comprehensive eye examinations and materials to complete medical and surgical eyecare. With more than 41 million members nationwide, one in eight people in the United States relies on VSP for eyecare health coverage. VSP's Sight for Students program has helped more than 250,000 low-income/uninsured children receive free eyecare services since its inception in 1997. VSP, a company with over $2 billion in annual gross revenue, has been recognized by Fortune Magazine for the sixth consecutive year as one of best places to work in America. For more information, visit us online at www.vsp.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. J.D. Power and Associates can be accessed through the Internet at www.jdpower.com.

Disclaimer: 2005 National Vision Plan Member Satisfaction Study. Study based on 1,130 respondents who are qualified members of one of the five leading national vision care plans. 2004 study conducted by J.D. Power and Associates for VSP.

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